Privacy Policy

Last updated: June 9, 2026

WoofWash operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). WoofWash is a Shopify-powered store, which enables us to deliver those Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any other way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or rendered non-identifiable such that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

- Contact details — including your name, address, billing address, shipping address, phone number, and email address.
- Financial information — including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment-related details.
- Account information — including your username, password, security questions, preferences, and settings.
- Transaction information — including items you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Your communications with us — including information you include when contacting us, such as customer service enquiries.
- Device information — including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information — including information about how and when you access or interact with the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

- Directly from you — for example when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services — including from your device when you use our products or services or access our website, and through the use of cookies and similar technologies.
- From our service providers — including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.
- From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

- Providing, customizing, and improving the Services. We use your personal information to deliver the Services, including to fulfil our contract with you, process payments, process orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience — for example by recommending products related to your purchases. This may include using your personal information to adapt and improve the Services in a more relevant way.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or post, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activity on the Services.
- Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
- Communicating with you. We use your personal information to provide customer service, respond to your enquiries, offer efficient services, and maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce our terms or policies or investigate potential violations of them.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

- With Shopify, service providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfilment, and shipping).
- With business and marketing partners to provide you with marketing services and to show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you instruct us, submit a request, or otherwise consent to the disclosure of certain information to third parties — for example to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or more generally within our group of companies.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. To deliver these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In those circumstances, Shopify is responsible for processing your personal information, including responding to any requests you make to exercise your rights regarding the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights available to you, please review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you reside, you may be able to exercise certain rights regarding your personal information at the Shopify Privacy Portal: https://privacy.shopify.com/en.

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on their use by us or a third party. The inclusion of such links does not in itself imply any endorsement of the content of those platforms or their owners or operators, except as otherwise stated on the Services.

CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who have not reached the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable agreement or policy.

YOUR RIGHTS AND CHOICES

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request to the extent permitted by law.

- Right of access / right to information. You may have the right to request access to the personal information we hold about you.
- Right to erasure. You may have the right to request the deletion of personal information we hold about you.
- Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
- Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
- Managing communication preferences. We may send you promotional emails. You may opt out at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations under local law, you may also exercise the following rights in addition to those listed above:

- Right to object and right to restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
- Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawing consent will not affect the lawfulness of processing carried out before its withdrawal.

You may exercise these rights through the designated areas of the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and the rights available to you, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your request, to the extent permitted or required by applicable law. Under applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have granted them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

COMPLAINTS

If you wish to raise a complaint about how we handle your personal information, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us at the details below or by filing a complaint with the relevant data protection authority in your region. For the EEA, a list of data protection supervisory authorities can be found at https://edpb.europa.eu/about-edpb/about-edpb/members.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent agreement issued by the competent UK authority, unless the data transfer is to a country recognized as providing an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

WoofWash
Email: support@woofwash.shop
Website: woofwash.shop

For the purposes of applicable data protection law, we are the data controller of your personal information.